Frequently Asked Questions
Everything you need to know about our products and services.
What makes Mous cases different from standard phone cases?
Our cases are engineered with AiroShock™ technology, a high-impact material that provides extreme protection while maintaining a slim, sleek profile.
Do Mous cases support wireless charging and MagSafe?
Yes, our Limitless and MagSafe compatible ranges are designed with integrated magnets to ensure seamless connectivity with chargers and accessories.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region, while international shipping may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all products in their original packaging. Please contact our support team to initiate a return or exchange.
Are your screen protectors compatible with all cases?
Our screen protectors are specifically designed to be 'case-friendly,' meaning they fit perfectly with Mous cases and most other third-party brands without lifting.
Does Mous offer a warranty on its products?
Yes, we provide a Limited Lifetime Warranty on our phone cases and a 2-year warranty on our electronic accessories to ensure your gear is always protected.